Privacy Policy — bd4999

This Privacy Policy ("Policy") describes how bd4999 ("bd4999", "we", "us", "our") collects, processes, stores, shares, and protects personal information provided by users ("Player", "User", "you") of the bd4999 online gaming and sports betting platform at bd4999.ws ("Platform"). This Policy forms part of the agreement between you and bd4999 and should be read alongside our Terms & Conditions.

By registering an account, accessing the Platform, or submitting any personal information to bd4999, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must not use the Platform.

When you create a bd4999 account, we collect the following information: your full legal name, date of birth, email address, mobile phone number, and a username and password of your choosing. This information is required to establish your account, verify your identity, and enable you to use the Platform securely.

To comply with our anti-money laundering obligations and to confirm that all players are aged 21 and above, bd4999 may request copies of the following documents:

• National Identity Card (NID) issued by the Bangladesh Election Commission
• Valid passport (biographical data page)
• Birth registration certificate
• Utility bill or bank statement as proof of current address (issued within the last three months)
• Payment method verification (e.g., screenshot of bKash or Nagad account in your name)

KYC documents are stored securely and are only accessed by authorised bd4999 compliance personnel. They are never shared with third parties other than our KYC verification service partner under a strict data processing agreement.

bd4999 records all financial transactions associated with your account, including deposits, withdrawals, bonuses credited, wagering activity, and account balance history. For mobile banking transactions (bKash, Nagad, Rocket, Upay), we record the transaction reference number and the registered mobile number used, but we do not store full mobile banking PINs or passwords. For card transactions (Visa, Mastercard), only the last four digits of the card, the card expiry, and the billing name are retained — full card numbers are never stored by bd4999.

When you access the Platform, our servers automatically log certain technical data including your IP address, device type, operating system, browser type and version, screen resolution, session timestamps, and pages visited within the Platform. This data is used for security monitoring, fraud detection, and to improve platform performance for players in Dhaka, Chittagong, Sylhet, and across Bangladesh.

If you contact bd4999 support by email or through any in-platform messaging feature, we retain records of those communications, including the content of your messages and our responses. This allows our support team to provide consistent assistance and to resolve disputes fairly. Communications records are retained for a minimum of two years.

bd4999 works with a limited number of trusted third-party service providers who process personal data on our behalf. These include payment gateway operators, identity verification (KYC) partners, cloud hosting providers, and game platform technology vendors such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. All service providers are bound by data processing agreements that restrict their use of your data to the specific services they provide to bd4999.

bd4999 may disclose personal data to law enforcement authorities, regulatory bodies, or courts when required to do so by applicable law, a valid legal order, or to protect the legal rights and safety of bd4999 and its users. In such cases, we will disclose only the minimum information necessary to comply with the legal requirement.

bd4999 does not share, sell, rent, or otherwise transfer your personal data to any third party for their own independent marketing, advertising, or profiling purposes. If this practice were ever to change, bd4999 would notify you in advance and provide a clear opt-out mechanism before any such sharing took place.

bd4999 retains personal data only for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable law. The following general retention periods apply:

• Active account data — retained for the lifetime of your account plus a minimum of five years after account closure, to satisfy anti-money laundering record-keeping obligations.
• Transaction records — retained for a minimum of seven years from the date of the transaction, in accordance with financial record-keeping requirements.
• KYC documents — retained for five years from the date of your most recent transaction or account closure, whichever is later.
• Support communications — retained for a minimum of two years from the date of the final message in each communication thread.
• Technical log data — retained for up to 12 months, after which it is anonymised or deleted.

After the applicable retention period expires, your data is securely deleted or irreversibly anonymised so that it can no longer be linked to you as an individual.

bd4999 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, hashed and salted password storage, access controls limiting data access to authorised personnel only, regular security audits and vulnerability assessments, and intrusion detection systems monitoring our server infrastructure.

While we take every reasonable precaution to safeguard your data, no system connected to the internet can be guaranteed to be completely secure. You also play an important role in your own account security: use a strong, unique password, never share your login credentials with anyone, and contact [email protected] immediately if you suspect any unauthorised activity on your account.

bd4999 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players by email or via an in-platform notification. Your continued use of the Platform following the publication of any revised Policy constitutes your acceptance of the updated terms.

We encourage you to review this Policy periodically so that you remain informed about how bd4999 protects your personal information. If you have any questions about changes to this Policy, please contact our support team at [email protected].